This policy applies to purchases made on BumperOnly.com and orders placed with a BumperOnly sales representative. “Shipment date” means the date an order is given to the carrier; it is not the delivery date.
1. Order confirmation and availability
An order-confirmation email means we received your order. It does not guarantee inventory, fitment, a shipment date, or a delivery date. Products may ship from BumperOnly, a manufacturer, or a distributor, and online availability is subject to verification.
We may contact you to confirm vehicle details, fitment, delivery requirements, or liftgate requirements. Incorrect or missing information can delay an order. If we cannot fulfill an unshipped item because of an inventory, pricing, fitment, shipping, or product-status issue, we may cancel and refund that item.
2. Processing, lead times, and delays
In-stock items are generally processed within 1–2 business days. Based on recent fulfillment data, most in-stock orders arrive within about 1–2 weeks after the order is placed. This estimate includes processing and carrier transit and is not guaranteed. Please wait until the complete order is delivered and inspected before scheduling installation, travel, labor, or vehicle downtime.
Custom, made-to-order, special-order, and backordered products have brand-specific lead times. Many are estimated at 6–9 weeks. Trail Ready, Truck Defender, Buckstop, and Bodyguard may require about 10–14 weeks. The estimate provided for the specific product and order controls. All lead times are estimates and may change.
If a supplier changes an estimate, we will contact you when we receive material new information and again as the estimated lead time approaches. We do not promise updates on a fixed schedule when the supplier has no new information. If a promised timeframe cannot be met, we will provide the current estimate or explain that no reliable date is available and discuss the options available for that order.
3. Payment and cancellations
Payment authorization and charge timing can vary by payment method. A pending authorization or charge does not mean an item is in stock or has shipped. For a backordered or special-order item, we will provide the available lead-time information before proceeding when confirmation is required.
Contact us immediately to request a cancellation. A standard-stock item that has not shipped can generally be cancelled. A 3% processing fee may apply to a customer-requested cancellation of a processed order, calculated on the full order amount. No fee applies when BumperOnly cancels an item or when a full refund is required by an accepted delay notice or applicable law.
Custom, made-to-order, or special-order items cannot be cancelled after the manufacturer accepts them for production unless the manufacturer approves an exception. Any supplier charge or non-cancellable term must be disclosed and accepted before purchase where required. After shipment, an order cannot be cancelled and is governed by the Return Policy.
4. Shipping area, free shipping, and liftgate service
Free standard shipping applies only to eligible orders delivered within the contiguous United States unless the product page or a written quote says otherwise. Orders to Alaska, Hawaii, U.S. territories, or destinations outside the United States require a quote and may not be available for every product.
Free standard shipping on eligible orders in the contiguous United States has no extra shipping charges. The only possible add-on is liftgate service. If a delivery needs a liftgate, we will explain the cost and obtain the customer’s approval before shipment.
5. Freight delivery and appointments
Large and oversized products may ship by freight; smaller accessories may ship by parcel. The actual shipping method determines whether the freight requirements in this policy apply. Freight delivery is generally curbside. The driver is not required to move the shipment into a garage, building, residence, or shop. Assembly and installation are not included.
Provide an accurate delivery address and a valid daytime telephone number. The carrier or freight terminal will normally contact that number to arrange or provide notice of delivery. Carrier calls are courtesy notifications, and BumperOnly cannot guarantee a minimum notice period, exact delivery window, or appointment availability.
The customer or an authorized adult should be present to inspect and sign for the freight and should have enough people and suitable equipment to move it safely. If you miss the carrier’s call, contact both the carrier and BumperOnly. If you cannot attend a proposed delivery, contact the carrier to reschedule.
6. Tracking, split shipments, and lost freight
We will email tracking or freight information when it becomes available. Freight tracking may update less often than parcel tracking and can appear after the shipment enters the carrier network. Products from different sources may arrive in separate shipments and on different dates.
If tracking stops moving for an unusual period or a shipment appears lost, contact us. We will work with the carrier and provide the appropriate replacement or refund after the investigation or when otherwise required.
7. Inspect before signing: damage, shortages, and wrong items
Before signing the delivery receipt or Bill of Lading (BOL), count the cartons or pieces and inspect every side of the packaging and pallet. Photograph the shipment, labels, pallet, and any damage while the driver is present. Write specific damage or shortage details on the delivery receipt.
If anything is missing, write “received incomplete” and the piece count—for example, “received incomplete: 2 of 3 pieces”—on the delivery receipt and contact BumperOnly immediately. If there is substantial visible damage, note it on the receipt, take photographs, contact BumperOnly, and refuse the affected shipment.
Minor cosmetic damage does not always require refusal. If you are willing to accept an item with minor damage, describe the damage on the delivery receipt and photograph it before signing. Any repair allowance, replacement, or partial credit is subject to review and is not guaranteed merely because the shipment was accepted.
Report concealed damage, shortages, or an incorrect item to info@bumperonly.com as soon as possible and, when possible, within 2 calendar days after delivery. If circumstances prevented timely inspection, explain the reason and send the documentation immediately. We will review verified late reports case by case, but delayed reporting may limit remedies available from the carrier or manufacturer. Include the order number, delivery receipt, labels, piece count, and clear photographs, and keep all packaging.
Do not install, modify, paint, powder coat, repair, or discard the product before the claim is resolved. Once a product has been installed or modified, it is not eligible for a shipping-damage claim except where applicable law requires otherwise. For documented finish damage reported before installation, the available remedy may be a replacement or an approved partial credit, depending on the documentation, severity, and availability.
8. Customer-caused delivery charges and contact
There are no routine shipping add-ons other than possible liftgate service. However, actual carrier costs caused after shipment by incorrect customer information, a customer-requested address change or reroute, an unreachable recipient, a missed appointment, unavailable unloading equipment, or refusal of a correct and undamaged shipment are the customer’s responsibility. These may include storage, redelivery, reconsignment, address-correction, or return-freight charges.
If the shipment is returned, the Return Policy and any applicable restocking fee may also apply. These charges do not apply to a properly documented refusal caused by substantial shipping damage, missing freight, a wrong product, or a BumperOnly or fulfillment error. A case-by-case waiver does not guarantee that the same charge will be waived for another order.
For shipping questions or to report a delivery issue, contact BumperOnly Support at info@bumperonly.com or 1-832-998-8096, Monday–Friday, 8:00 a.m.–7:00 p.m. Central Time. Mailing address: 4707 Highway 36 S, Suite 35, Rosenberg, TX 77471.
